Thank u Paul Pratt for making such a simple task a memory for a lifetime.
It was my first time at this dealership, had read some negative reviews concerning how long customers were left waiting for oil changes. However Lorena advised me that they were trying something different and were scheduling fewer customers. I think it's Working for them as the total time I waited was about an hour and a half start to finish. I don't know how many technicians they had working I was told there was one person they were just finishing up with ahead of me. Over all I think they did a good job.
Great customer service and very professional
We had completely written out buying a vehicle in Carlsbad and we were set to go on another vehicle at a dealership in Texas when that fell through. I called Tate Branch just to see if they could offer something comparable and they ended up blowing the original offer out of the water. We received excellent trade in value on our vehicle, competitive pricing on the new vehicle and excellent customer service. I was more than pleased with Tate Branch and every person we came in contact with during our purchase.
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