Customer Testimonials

I'm reviewing the parts department. Danielle and Maria in the parts department were so nice and helpful. I had a bunch of part numbers they had to look up. They even ordered some parts from one of their sister stores and had it delivered the same day.

We had the greatest experience at Tate Branch here in Carlsbad. We got to work with Katie O’Neal & not only was she so sweet but she was so fast & efficient in the buying process even with the whole transaction being over the phone. She would update us in a timely manner. Some dealers leave u hanging it feels like for hours before you hear back, but not with Katie, she was on top of everything!! Then when we spoke to Linda in financing to finish paper work she was also very sweet and kind! She explained every ... Read More

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Google - Oct 15, 2023

We had the greatest experience at Tate Branch here in Carlsbad. We got to work with Katie O’Neal & not only was she so sweet but she was so fast & efficient in the buying process even with the whole transaction being over the phone. She would update us in a timely manner. Some dealers leave u hanging it feels like for hours before you hear back, but not with Katie, she was on top of everything!! Then when we spoke to Linda in financing to finish paper work she was also very sweet and kind! She explained every paper we signed, answered all of our questions, & overall made us feel very comfortable. I will definitely return for any future vehicle purchases.

I only have great things to say about Tate Branch Carlsbad and their wonderful service department, and their awesome customer service!! Val Reyes Sr. was such a huge help to me and went above and beyond what was expected. My 2022 GMC Terrain that I bought in Midland, Texas was recalled due to the blind spot monitors. Tate Branch was able to get the parts ordered (that took awhile due to the suppy chain shortage) and once they received those, they got my vehicle in and accomplished everything that needed to be done. I couldn't be happier & I highly ... Read More

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Google - Oct 3, 2023

I only have great things to say about Tate Branch Carlsbad and their wonderful service department, and their awesome customer service!! Val Reyes Sr. was such a huge help to me and went above and beyond what was expected. My 2022 GMC Terrain that I bought in Midland, Texas was recalled due to the blind spot monitors. Tate Branch was able to get the parts ordered (that took awhile due to the suppy chain shortage) and once they received those, they got my vehicle in and accomplished everything that needed to be done. I couldn't be happier & I highly recommend them! Their Express service that is next door is amazing as well! They don't require appointments, but it's best if you make one. Give them a try, you won't be sorry! ~Connie Linville Estes Carlsbad, NM

Katie was amazing and made the buying process so smooth and easy!

Went to two tire shops because of a stripped lug nut on the family van, then I came here expecting to get turned away. I was wrong!! As soon as we got there Rudy and David took one look and started working on it.Thank you guys from me and my family.

Best customer service hands down everyone was very helpful. Everyone goes above and beyond to help get the PERFECT deal!!💯💯

I have yet to shop there, however I met Nayelia on a phone call looking for some advice and to she what she had available for cars and she was amazing. I'm new to Carlsbad and she made me welcomed and she even checked on me a week later to see how I was settling in here. I told her that if she was to give me a month I would be there to see her for a car. Looking forward to seeing her soon. Hopefully by June 3,2023.

Ryan is a great Salesman and Jake (manager) works hard to get you the best deals for your family. Really appreciate these guys here at Tate Branch. They look out for their customers and are very professional in the workspace.

I’m not used to having a pleasant customer service experience at ANY dealership, ESPECIALLY in the service department. But Tye, in the service department is the one exception to this. Tye’s excellent customer service has compelled me to write this review. He has had great communication with me on keeping me updated with the status on my vehicle. I hope this review gets noticed by ownership if not at least by management, because good employees who truly care like Tye, are very hard to come by and I strongly believe this gentleman should be rewarded for his great ... Read More

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Google - Apr 14, 2023

I’m not used to having a pleasant customer service experience at ANY dealership, ESPECIALLY in the service department. But Tye, in the service department is the one exception to this. Tye’s excellent customer service has compelled me to write this review. He has had great communication with me on keeping me updated with the status on my vehicle. I hope this review gets noticed by ownership if not at least by management, because good employees who truly care like Tye, are very hard to come by and I strongly believe this gentleman should be rewarded for his great care and pride he takes in his work. Thank you Tye, for making my experience in the Tate Branch service department a great one!

Tate Branch is under new management. Big shout out to Tim and Ty in the Service department. They got my issues resolved and got me back on the road! Thanks guys!

For a 1st time car buyer best experience ever!!! I was able to get into a newer car I had when I least expected it!!! Get with Kass For 1st Klass!!! This Tate branch did NOT fail me!! And I'm most definite for others!!!

Thanks again Mark and Michael for your help with the new Jeep!

We're coming from San Antonio Texas and we encountered some rough road and all our warning lights on the dash came on. We looked for the nearest jeep dealership and found this one. Right from the start we encountered Hunter who listened to our ordeal and directed us to the service advisor. Upon entering we spoke to Tye McBeth. He listened to our ordeal and took a look at it right away. He and Hunter took care of the issue right away and made my wife and I worries disappear. He was very knowledgeable and courteous. When I asked ... Read More

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Google - Aug 13, 2022

We're coming from San Antonio Texas and we encountered some rough road and all our warning lights on the dash came on. We looked for the nearest jeep dealership and found this one. Right from the start we encountered Hunter who listened to our ordeal and directed us to the service advisor. Upon entering we spoke to Tye McBeth. He listened to our ordeal and took a look at it right away. He and Hunter took care of the issue right away and made my wife and I worries disappear. He was very knowledgeable and courteous. When I asked how much do we owe for the service, he said nothing, it was their pleasure to help us. It's very rare to find that kind of service anywhere nowadays. Thwere a Godsend to us

Ive bought and traded here a few times, transactions were quick and professional. Employees are also friendly and will work with you

Sandy was super kind and helpful! Thankful for such excellent customer service!!!

Didn’t buy anything when I stopped by, was in Carlsbad on vacation far from home. But made a stop to have a tire fixed and unfortunately they didn’t have the tire in stock but they went out of their way to make suggestions on where to get a tire that fit my vehicle and in the process called a tire store all the way in Roswell to help us out and was able to find the tire in stock at the store they called. If they hadn’t done that we would have been stuck waiting at least ... Read More

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Google - Apr 11, 2022

Didn’t buy anything when I stopped by, was in Carlsbad on vacation far from home. But made a stop to have a tire fixed and unfortunately they didn’t have the tire in stock but they went out of their way to make suggestions on where to get a tire that fit my vehicle and in the process called a tire store all the way in Roswell to help us out and was able to find the tire in stock at the store they called. If they hadn’t done that we would have been stuck waiting at least two days for that specific tire to come in. Because of them I was able to make the drive to Roswell and continue on to going home. Best customer service experience I’ve had when on vacation and having something bad happen.

Good service

I bought a 2019 ram today from Jess! best customer experience I've ever had! #Say yes to Jess!

I was traveling from Florida to Carlsbad and had my truck over heat. In Florida they told me to keep antifreeze in it and the part was on back order. When I got to Carlsbad I took my truck into Tate Branch something had to be done. they gave me a loaner truck and got working on my project. They fixed my truck under factory warranty in 1 1/2 days. When I picked up my truck it was the service Lady’s birthday and she told me that see enjoyed her job and preferred to be at work. My words can’t ... Read More

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Google - Sep 22, 2021

I was traveling from Florida to Carlsbad and had my truck over heat. In Florida they told me to keep antifreeze in it and the part was on back order. When I got to Carlsbad I took my truck into Tate Branch something had to be done. they gave me a loaner truck and got working on my project. They fixed my truck under factory warranty in 1 1/2 days. When I picked up my truck it was the service Lady’s birthday and she told me that see enjoyed her job and preferred to be at work. My words can’t explain how great full I was to have that team on my side!!!!!! Thank you all

Was a great experience, Aaron took good care of me and did everything to get me approved for my new car. Thanks Tate Branch Autoplex 💙

Tate Branch Carlsbad did a great job all around. Great customer service, quick timing, good work, and great personalities. I appreciate all the help from everyone there. Jessie was great from start to finish. She helped me get my truck back on the road as soon as possible and answered all of my questions along the way and kept me informed of the status. I highly recommend this branch for your Dodge needs.

Amazing people.Outstanding service. They took great care of us.

This is the second time we have brought our vehicle in for repairs. We hope to not have to come back in again. The ladies at the service desk helped to make this time around a smoother transaction than last time. We purchase our vehicles at Tate Branch Carlsbad and we hope to come back again. If the vehicle doesn't break down again, I will update my review for the extra star. Thanks again ladies.

In spite of being really busy, Lorena was a tremendous help in getting my Terrain taken care of. I live in El Paso and had to leave my vehicle over a long weekend. Lorena helped me find a ride back to Carlsbad when it was time. I followed through with her suggestions for additional service here in El Paso. Her recommendations were spot on.

Great people. Very friendly. Got us in the car we wanted while doing most of the paperwork over the phone while my husband and I were both at work. Then we drove to the dealership and drove away in our new car in a little over an hour.

Paul (salesman) was very helpful with our purchase. Mark (sales manager) was awesome in getting us the best deal possible. Braden (finance) explained everything that we had to sign in a way that was easy to understand without all the big legal jargon. Thank you Tate Branch Autoplex Carlsbad. I would highly recommend for your next vehicle purchase.

Service was great from the salesperson thanks to Tate branch

I received excellent service from fabulous PAUL PRATT thank you so much for getting me such a wonderful deal on my BRAND NEW Van! I really appreciate the late hours you stayed to help me seal this deal! And thanks to Micheal for his help as well! So glad I stopped in!

Wow! Great Service! I'm not a regular Tate Branch customer - just traveling through and here for a few days. I had received a notification yesterday from RAM / Sirius XM Guardian that I needed to see a Dealer about an important service requirement. Tate Branch Service determined the service code, identified the problem and promptly fixed the issue. They also showed me how to resolve the problem if I encountered it during my travels. I would like to extend special thanks to Lorena who was very courteous, professional, friendly and made sure that I departed with my "code-free&... Read More

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Google - May 4, 2021

Wow! Great Service! I'm not a regular Tate Branch customer - just traveling through and here for a few days. I had received a notification yesterday from RAM / Sirius XM Guardian that I needed to see a Dealer about an important service requirement. Tate Branch Service determined the service code, identified the problem and promptly fixed the issue. They also showed me how to resolve the problem if I encountered it during my travels. I would like to extend special thanks to Lorena who was very courteous, professional, friendly and made sure that I departed with my "code-free" RAM 3500 Truck! This is the type of service we all hope to receive! I strongly recommend Tate Branch Autoplex Service and wish they were my regular Dodge RAM Dealer! Thanks for treating me like an important customer

Absolutely Flawless!!! I was traveling with my 42" 5th wheel when I had an electrical problem that fried my trailer and unknown to me my pig tail plug on the truck. With no appointment they got me in fixed the problem and then didn't charge me because I was 1500 miles from home and between a rock and a hard place. AMAZING SERVICE. Thanks Drew and everyone else there.

Very helpful, employees are awesome 💯 it took a bit longer than I'd like to get my truck after I purchased it, but over all amazing experience!! I highly recommend, ask for Micheal Runner... He was the best salesman I've ever worked with💯💯💯💚🖤💚

Excellent service! They helped me get a car fast and easy! Thanks especially to Jessica, she went above and beyond for us. #SAY YES TO JESS🚘❤️

I was very pleased with the Fast workers , I was taken care of as soon as I got here thanks to liz she is an amazing employee very polite with excellent customer service

We recommend to deal with Jesica Sánchez, she is a very professional yet personable young lady that gave us a great deal. She is very easy to work with & gave us all her time & attention.

Went in here thinking we would be turned down, instead they got us in our goal vehicle Very friendly and helpful Would definitely recommend and continue to buy from here!

Shout out to Jessica Sanchez for the fast easy BS-free deal on my Duramax I love it. A long with my bank Eddy Federal- Sylvia J is the best!

I had a WONDERFUL, top notch experience with the people at Tate Branch in Carlsbad NM. Especially Paul, Carlo, and Melissa. They all made me feel very comfortable and did everything they could to jeep me get what I wanted at a price I could afford.

Wonderful experience, Carlos was very helpful.

Doing business with this store has been one of the best experiences I’ve ever had. All of the staff was very nice and didn’t hassle me for anything. I was in I picked what I want made the deal and I was out very quickly. I would highly recommend.

Aaron Whipple did an amazing job with us. He went above and beyond to help us find a vehicle. He worked hard to get us the best deal. This is our second vehicle we have bought and we wouldn't go anywhere else. Tate branch carlsbad is definitely our store to buy from. Melissa the finance manager is also great along with sales team that have been very helpful to us. Thank you for getting me into my Tahoe. I love it.

I want to say that Tate Branch Express and parts department are the bomb. They handled there services very very professional. I will continue to take my car there and recommend others to do the same. THANKS TATE BRANCH.. HAPPY HOLIDAYS..

Just bought my 5th Ram truck and this was hands down the EASIEST and FASTEST experience I’ve ever had buying any vehicle! Being so close to the end of the year, it was difficult finding the exact truck I wanted but when I found it at Tate Branch in Carlsbad, it was smooth sailing from there. Aaron “Whip” (a fellow Marine I might add) was great to work with. Whip’s manager (also Aaron) didn’t hesitate to pull all discounts and bonuses I qualified for. They gave the best offer for my trade in as well. We did ... Read More

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Google - Nov 13, 2020

Just bought my 5th Ram truck and this was hands down the EASIEST and FASTEST experience I’ve ever had buying any vehicle! Being so close to the end of the year, it was difficult finding the exact truck I wanted but when I found it at Tate Branch in Carlsbad, it was smooth sailing from there. Aaron “Whip” (a fellow Marine I might add) was great to work with. Whip’s manager (also Aaron) didn’t hesitate to pull all discounts and bonuses I qualified for. They gave the best offer for my trade in as well. We did all the paperwork online and they even offered to deliver it to me in Albuquerque. Anyone who has bought a new vehicle knows that dealerships get pretty pushy with their extended warranties but when the finance manager called us, it felt more like an offer than a hard sale. Probably one of the nicest finance managers I’ve met. I inquired about the truck late this afternoon and after a few phone calls and text messages, the deal was done by dinner time! Again, we’ve dealt with dealerships in Illinois, Kansas City and Albuquerque and this one was BY FAR the best!

Had a really good experience there everyone was very helpful and easy to deal with never felt pressured to but

I needed a serious repair made on my jeep. The people at Tate Branch did an excellent job, and were quick about the repair as well. Further more, after I had gotten my vehicle back from them, insurance sent them an additional check for an adjustment, and they contacted me right away with a check for the adjusted amount. Honest, professional, and good work. I highly recommend Tate Branch for any service work.

Good selection,. Extremely helpful, answering every question I could think up. "The Whip" got us all set up to go with zero hassle. Definitely would recommend.

They worked really hard to get me into a vehicle and gave me a heck of a deal

The people who work here are great and very personable! Recommend for sure!

This rating is for the service department which is wonderful!

Knowledgeable staff. Good deals. Recommended salesman.. Carlos..

Phil and Clarissa took such great care of us! Our van broke down while we were visiting the caverns and they were so honest, kind and efficient. We were back on the road in no time. Thank you!

Just wow!!! Donot go see anybody but the Sanchez team of Jessica and Ray!! They will work for you to get you into the vehicle you want!!

I am so glad to have met Jessica Sanchez. She is honest and she worked a deal out for me and my little family is truly enjoying our Santa Fe Hyundai. She drove it to us and didn't mind at all. It was such an easy transaction for a busy single mother. You have a jewel!

I want to give a shout out and a big thank you to Jessica Sanchez for helping us get our new vehicle!!!❤ She was a big help and we appreciate you!!🙏🏼💜Say yes to Jess!!😊

Quick, efficient, friendly, patient good all around experience. Thank you!

Fast service, the customer service is outstanding, job done right, thank you.

(Translated by Google) Everything was fine until they told me the real car I was looking for perished 😩😱🤯 (Original) Todo estaba bien asta que me dijeron el verdadero pereció del auto que andaba buscando 😩😱🤯

Great service, quick paperwork with breakdown of the everything would definitely go there to do business again!

Great experience with sales😉. Whip is lowkey Thicker than a Snickers.💦

I'm one of those people that takes the time to read reviews and although there is good and bad in things, I wanted to take the time to share my experience with readers. I don't own a Dodge but I did need a Mopar product so I had to stop in and check with the parts department. Trust me when I say this, the young lady I believe Kriste is her name, was outstanding! She was extremely polite and attentive to me and my needs. I know that Tate Branch knows that Kriste is an asset to this ... Read More

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Google - Jun 25, 2020

I'm one of those people that takes the time to read reviews and although there is good and bad in things, I wanted to take the time to share my experience with readers. I don't own a Dodge but I did need a Mopar product so I had to stop in and check with the parts department. Trust me when I say this, the young lady I believe Kriste is her name, was outstanding! She was extremely polite and attentive to me and my needs. I know that Tate Branch knows that Kriste is an asset to this dealership as her kindness and customer service came natural in my opinion. I hope that she receives recognition as her natural efforts had such an impact on whether or not I will do business with this dealership in the future. Thanks to Kriste I will be a Tate Branch customer for the foreseeable future!

It was so painless they got me in and out in just a matter of minutes. The entire process took maybe 6 hours. And that was just because when Whip first called me I told him I had been informed that the 2017 Ford Edge was out of my price range according to my lender. But it was just a matter of minutes of i told him that that my lender called me and said she was gonna try to get it approved anyway. Once she did that man everything just fall into place and with a snap of the fingers i ... Read More

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Google - Jun 20, 2020

It was so painless they got me in and out in just a matter of minutes. The entire process took maybe 6 hours. And that was just because when Whip first called me I told him I had been informed that the 2017 Ford Edge was out of my price range according to my lender. But it was just a matter of minutes of i told him that that my lender called me and said she was gonna try to get it approved anyway. Once she did that man everything just fall into place and with a snap of the fingers i had my new ride.

From the beginning I went to look at a car till the time I got to take the car home I felt like y’all really cared Whip and Brian helped me I really liked that Whip was on top of things Thank y’all sooooo much for everything.

They were not very Friendly. They kept trying to sell me something else. The price on the website was not the real price.. When they did up the paperwork after they took off the " DISCOUNTS" it was over by $1000.00. If I didn't real want my car or I could have gotten it elsewhere. I would have went elsewhere. EDIT.... Sandra at customer service called me and changed my mind to give them 3 stars instead of 1..